8digit Creative
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Talk to support without leaving Planner

A Support chat button now sits in the sidebar. Tell us what you need, add screenshots, and read the answer in the same window and in your email.

An ad-style shot of Planner on a floating screen: the Support chat window lifts toward the camera with a request about a Reel, the confirmation SUP-1149 and the answer from 8digit Support, next to the headline Talk to support without leaving Planner.

One button, always in the sidebar

Support chat sits above your name on every Planner screen. A gold dot on it tells you an answer is waiting.

A close, angled view of the Planner sidebar with the Support chat button glowing and its gold dot, above the account row of Laura Rivera, Owner.

Start with what you need

A new request begins by choosing Problem, Question, Billing or Idea, then you describe it. Planner already knows your name, email and workspace, so you never type them.

The Support chat window as a floating card asking What do you need help with, with four buttons: Problem, Question, Billing and Idea.

Also improved

  • Attach up to four screenshots to a message, so we see what you see.
  • Each request gets a number, and you can keep more than one open at a time.
  • Help in the sidebar now holds only the guided tours.
  • The Support page and its form are still there if you prefer email.
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Talk to support without leaving Planner · Planner